Right of withdrawal

WHEN CAN I RETURN AN ITEM TO THE STORE?

Return of goods is possible without giving reasons within 15 days after purchase. To do this, please write a free-form application addressed to our company - Darkwood Tavern, to the e-mail address of the [email protected]

After that, you need to send the goods back or take us to the Augusta Deglava street 69E store without undue delay.

Additional information by phone +371 24931575 or by e-mail [email protected]

IN WHICH CASE CAN THE GOODS BE RETURNED WITHIN 15 DAYS?

You have the right to withdraw from this contract within 15 days without giving a reason.

You have the right to check the properties of the goods as much as it would be possible to do in a simple store.

You are responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal.

Expect a reduction in the cost of the goods (up to 40%) if the product was used for other purposes, not to get acquainted with the features and operation of the goods, which can be confirmed by diagnostics.

The exercise of the right of withdrawal will end after 15 days, starting from the day when you or a third party whom you have indicated or authorized to receive the goods received the goods for your use.

In order to exercise the right of withdrawal, you must inform us of this decision by clear wording (e.g. in a letter sent by post or e-mail): telephone number 60001315 e-mail address [email protected]

In order to comply with the term of the right of withdrawal, it is enough to send your application for the use of the right of withdrawal before the expiration of its validity period.

WILL I GET ALL THE MONEY I PAID FOR THE ITEM AND SHIPPING REFUNDED?

If you refuse an item, we will refund all payments received from you, including shipping costs (other than additional costs that have arisen if you have chosen a type of delivery that is not the cheapest of the standard shipping methods offered by us), without undue delay and in any case no later than within 14 days after the day when we will be informed of your decision to refuse this product.

Refunds will be made using the same payment method you used in the initial transaction, unless clear consent has been expressed to another payment method.

In any case, you will not be charged a fee in connection with this refund. We may withhold payment until we receive the item back or when you provide proof that the items have been sent back, whichever is previously performed.

Please note that:

The goods must be sent back or handed over to us at Braslas 20 without undue delay and in any case no later than within 15 days after the day you inform us of your decision to withdraw from this contract. The deadline will be met if you send the goods back before the end of the 15-day period.

You will need to cover the direct costs associated with the return of the goods.

Maximum expenses can reach 20 EUR.

You are responsible for reducing the value of the goods (up to 40%) if the goods are used for other purposes that are not related to its properties. For example, the product (goods) is damaged technically and visually, used and / or worn out (the product or its component, part) by more than 5%.

The consumer is responsible for maintaining the quality and reliability of the goods during the exercise of the right of withdrawal (including for the complete and impeccable preservation of the packaging).

Playing cards (for example MTG, Yu-Gi-Oh, Pokemon) are like a lottery and therefore cannot be returned using the right of withdrawal